Freemie Help

The best way to get help is to email us at: hello@freemie.co.uk 

When you send an email you will receive an auto-response that includes helpful information and troubleshooting first steps. Check out the links below before sending us an email. Many problems are very simple to solve and reviewing the User Manual will help resolve most questions regarding your Freemie system.

LOW SUCTION: The most common troubleshooting advice is for low suction. Check to make sure your cups and pump are assembled properly, and all connections and attachments are firmly secure. Review the Quick Start Guide and User Manual again (below).

DID YOU ASSEMBLE YOUR NEW CLOSED SYSTEM FREEMIE CUPS CORRECTLY? CLICK HERE TO REVIEW THE PDF FOR PROPER FUNNEL, BARRIER AND VALVE BASE ASSEMBLY ORDER - 1, 2, 3

For FAQs and other helpful information visit our blog at www.freemiepumping.com


FREEMIE CUPS FOR MEDELA:

To Review The Freemie Open System Cups Quick Start Guide, Click Here.

To Review The Freemie Open System Cups Manual, Click Here.

FREEMIE CUPS FOR SPECTRA, EVENFLO, AMEDA AND MORE:

To Review The Freemie Closed System Cups Quick Start Guide, Click Here.

To Review The Freemie Closed System Cups Manual, Click Here.

FREEMIE MOBILE PUMPS:

To Review The Freemie Liberty/Independence Quick Start Guide, Click Here.

To Review The Freemie Liberty/Independence Manual, Click Here.

FREEMIE FREEDOM PUMP:

To Review The Freemie Freedom User Manual, Click Here.


CONTACT CUSTOMER SERVICE:
Email: hello@freemie.co.uk 

MATERIALS:
Milk contacting components not made with BPA, DEHP or natural rubber latex.

PARTS: All Freemie spare parts are available on this site.

RETURNS:
Breast pumps and accessories are personal use items and are not returnable or refundable once opened or used. Refunds for unopened/unused products may be made within 30 days of the purchase date with prior authorization (required). Returns not authorized in advance may incur additional handling fees. Returned merchandise is subject to a fee up to 30% of the purchase price and charges will be confirmed at the time of authorization. Returned merchandise must be returned in merchantable condition or will not be accepted/refunded.